Dealing with a Security Incident

A security incident is attempted or successful unauthorized access to systems and devices, software, or data. That access might lead to disclosing, modifying, blocking, or destroying information not intended for the attacker. In this micro course, you’ll...

5 Scheduling Tips for Time Management

An effective schedule keeps you organized and ensures that there’s enough time for all your responsibilities and commitments. It directs what you should be working on—and when. And you refer to your schedule to stay on track with your goals and activities throughout...

How to Prioritize Tasks By Urgency & Importance

What’s a reliable way to determine which tasks are a high priority—and which tasks can be pushed or postponed? In this micro course, you’ll explore the answers to both of these questions. You’ll learn what task prioritization is, why it’s helpful, and how to...

Soliciting and Responding to Customer Feedback

What happens after a new product launches? Some people might say it’s time to move on to the next big thing. But that would ignore an important opportunity that the release created: to find out how customers are reacting.  In addition to keeping your business...

Delivering Exceptional Customer Service Across Cultures

You don’t want to lose customers from cultural misunderstandings of your work force. Unaddressed cultural differences can lead to confusion and frustration in customer service.  In this micro course, you’ll learn about some models that explore how different...