Managing Employee Absences – Managers

Ever wonder the right way to handle situations where your employee is out for an extended period of time? Want to know when it’s ok to get a doctor’s note? Need to know more about all of the laws that protect your employees and land you in trouble if you...

Manager Addendum – Sexual Harassment Prevention Training

Sexual Harassment Prevention training of varying degrees is now mandated in almost half of the United States. This program is designed to meet most state mandate regulations* for employer compliance. Learners will learn about managers’ additional...

Sexual Harassment Prevention Training

Sexual Harassment Prevention training of varying degrees is now mandated in almost half of the United States. This program is designed to meet most state mandate regulations* for employer compliance. Learners will learn how to recognize sexual harassment in the...

Protect Your A$$…ets – – Managers

Write-ups are a big part of life for you as a restaurant manager. They can be as worthless as the piece of paper they’re written on or the silver bullet to win your unemployment claim or EEOC charge. When you’ve reached the end of the road for your...

Hiring 101 – Managers

Hiring 101 covers Recruiting, Interviewing and Onboarding and offers some valuable downloads that you can use in your own restaurants. In the Recruiting chapter, you will learn tips and tricks for tapping into recruiting methods you may not have known about and you...

Welcome to Amplified HR

Your employer has invested in an HR department so that you don’t have to deal with employee issues alone. Working with your HR team will save you a lot of time and headaches and this course will show you exactly how to get the most of your HR support. Welcome to...

Mastering Customer Service Phone Calls

There’s no template for the perfect phone call. Every customer, issue, and situation will be unique. However, there are principles to help you communicate effectively with customers by phone. Understanding how to apply them can make you a master of customer service...

Personalizing Customer Interactions to Build Rapport

In this micro course, you’ll explore eight tips to help you use personalization to build rapport with customers. You’ll then see these tips in action and consider how you can apply them to your own business. Course Author: Amplified Training Solutions

Overcoming Barriers to Effective Problem Saving

Have you ever experienced barriers when problem-solving? You’re cruising along toward a solution, and—Bam!—you hit a roadblock. Your progress grinds to a halt. Maybe you’re struggling with poor team communication at work. Or perhaps you find yourself dealing with...

Responding to Sexual Harassment Complaints

As a manager or supervisor, you must actively work to prevent, spot, and eliminate sexual harassment. But you also have a legal responsibility to respond swiftly and appropriately to sexual harassment complaints. In this micro course, you’ll learn what to do if you...

Introduction to Team Management

For your organization to be successful, you need a diverse team of people with unique skill sets, backgrounds, and experience levels. Well-managed teams can achieve more together than any individual member could achieve apart—but the keyword is well-managed. ...

Making Ethical Decisions as A Leader

Ethical decisions can rarely be made with facts and figures alone. Questions of morality are more complex than that. Sometimes, we have to consider our choices from a moral perspective, rather than simply keeping an eye on the bottom line. In this micro course, you’ll...

How to Transition From Peer to Boss

Yesterday a team member. Today the boss! Exciting, but a bit awkward. Right?  Can you still kid around with everyone in the break room or do you have to put on the airs of being more professional? Where are the lines of professionalism as the new boss drawn?...

How to Transform A Negative Team Culture

No one wants to work in an organization with a negative team culture. It’s a toxic work environment that breeds distrust, lack of motivation, anxiety, and dissatisfaction. What do you do if you’re knee deep in one of those toxic teams? How can you turn...

How to Grow Your Problem Solving Skills

Whether it’s getting along with a challenging coworker, improving low sales numbers, or troubleshooting ineffective processes, you face problems every day. Solving those problems is what makes you successful in your job. However, problem-solving isn’t always second...

How to Conduct Effective One-on-Ones

One-on-one meetings can be an excellent way to engage team members, increase development, and strengthen working relationships. When executed poorly, they become a waste of time. There are many reasons why you might struggle to make one-on-ones productive. Your direct...

How to Avoid the Top 6 Time Wasters in the Workplace

If you don’t watch out, it’s easy to lose hours of your workday—or even days of your week—to workplace time-wasters. From the chatty Cathy at the water cooler you can’t get away from to checking your email compulsively, there are a myriad of traps and...

Getting to Know Employees Strength Interest and Values

Strengths, interests, and values are at a person’s core, but every individual is unique. To truly know the members of your team and get the most out of them in your workplace, you need to understand what they’re interested in, and what they care about is an...

Expressing Empathy in Customer Service

No matter the situation, a little empathy goes a long way toward showing customers they’re in good hands. That makes it a skill well worth developing.  In this micro course, you’ll learn what empathy is, how it differs from sympathy, and why it’s pivotal in...

Creating A Strengths Based Culture

No one is excellent at everything. We all have our strengths and weaknesses. Still, employees and managers have a habit of trying to fix flaws rather than embrace strong points. But imagine what would happen if we switched our focus—highlighting where we excel,...