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The reality is that disagreements and conflict are sometimes inevitable at work. Different personalities, opinions, or values clash—misunderstandings happen—and feelings get hurt. The absence of conflict doesn’t determine your team’s success, however. Your ability to work through conflict constructively and respectfully does.

That’s why in this micro course, you’ll learn a few essential tips to follow when mediating or resolving a conflict between employees. You’ll then be armed with six techniques to moderate discussions between feuding employees to keep the conversation productive and moving forward. 

Course Author: Amplified Training Solutions