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Cultural bias in customer service occurs when businesses or service providers treat customers differently based on their cultural background. Customers may feel disrespected or misunderstood if they are not treated in a way that is culturally appropriate. This can lead to frustration, anger, and even resentment with customers that ultimately affects customer service as a whole, with decreased satisfaction and even discrimination. 

In this micro course, you’ll learn how cultural bias can show up in customer service and affect customer satisfaction. You’ll also learn six tips for confronting cultural bias in customer-facing contexts.

Course Author: Amplified Training Solutions