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You don’t want to lose customers from cultural misunderstandings of your work force. Unaddressed cultural differences can lead to confusion and frustration in customer service. 

In this micro course, you’ll learn about some models that explore how different cultures express emotions, build trust and relationships, make decisions, respond to persuasion, and perceive time. You’ll also learn tips for adapting to customers’ cultural preferences and boosting cross-cultural customer satisfaction. 

Course Author: Amplified Training Solutions