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Some people instinctively avoid conflict—while others become more aggressive when confronted. Some people care more about making the other party happy, while other people care more about securing their own needs and interests. Depending on the situation, some reactions to conflict will be more constructive than others. 

That’s why it’s helpful to understand the different reactions to conflict so that you can guide employees to adopt the most effective approach for the situation. In this micro course, you’ll learn about five ways people deal with conflict, along with examples of cases in which each reaction is or isn’t helpful. 

Course Author: Amplified Training Solutions