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So, how can you accommodate kinds of people in your customer service? The first step is understanding personality types. By adapting your communication approach, you’ll be more likely to develop a rapport with customers and handle various situations effectively. Otherwise, you risk customers misunderstanding your message or getting frustrated.

In this micro course, you’ll learn about a common model that sets out four customer personality types, including how to identify and assist each one most effectively.

Course Author: Amplified Training Solutions