Current Status
Not Enrolled
Get Started

So, how can you accommodate kinds of people in your customer service? The first step is understanding personality types. By adapting your communication approach, you’ll be more likely to develop a rapport with customers and handle various situations effectively. Otherwise, you risk customers misunderstanding your message or getting frustrated.

In this micro course, you’ll learn about a common model that sets out four customer personality types, including how to identify and assist each one most effectively.

Course Author: Amplified Training Solutions